Other Questions
- I am not getting your emails delivered to my inbox, is something wrong?
- I bought into the same tournament twice, but why is it that I am only registered for one tournament and that my balance was debited twice?
- I cannot access the email I used to register. How can I access my account?
- I feel like I am losing too many hands when I have a strong hand. How do I know the game is not fixed?
- I forgot my password. Can I open a new account?
- I have installed the software, but when I double click on the desktop shortcut, there is no response. How can I solve this?
- I have received an error message informing me that I am logged in from another device?
- I recently won a competition hosted across social media and have been awarded complimentary tickets. Where can I access these tickets?
- I thought I had clicked the All-In Insurance (A.I.I.) feature, but why is it that it does not show up on the hand history?
- I tried updating the app but it keeps saying "Failed to update". What should I do?
- I was disconnected from the client. When I logged in again, I found that my hand had been folded. Will I be able to receive a refund?
- I will be out of country for a while. Can I still play poker from another region?
- If I leave a table, can I enter the same table with the original amount that I had bought in with?
- Is Disconnection Extra Time (DET) given to players who are not invested in the pot?
- Is my account balance used for operational expenses?
- Is my money safe on your site?
- Is my Personal Information safe from unauthorized access from third parties?
- Is my personal information stored by your website?
- Is there any adware/malware/spyware on your site?
- It is too late, I already clicked a link in a phishing scam/false email. What can I do?