My Account - How do I update and correct Personal Information?
If modifications need to be made regarding contact details or birth dates, you should send a request to this address [email protected]
Documents that the verification team may ask you to send for verification are:
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Photographic ID: This photographic ID can be in the form of a copy of a Passport, Driver’s License or National ID card. Specifically, it is the photograph page of the ID that we require for our verification checks. Please ensure that your name, photograph and signature are visible on the document.
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Credit/Debit Cards: A copy of the front and back of the credit/debit card(s) used to fund your account. Please ensure that all details are clearly legible to enable prompt and accurate verification. For security purposes, please block the middle eight numbers on the front of the card copy and the 3-digit security code on the back of the card copy.
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Proof of address: This may be submitted in the form of a utility bill, a bank statement, a credit card statement. It should be a recent (recent 3 months) document showing your full name and address as registered on your account with us. If you provide a credit card statement, please ensure that you blank out the eight middle numbers of the credit card.
If you have any other issues or questions, don't hesitate to get in contact.