Customer Support - What is an Inactive/Dormant Account?

What does Inactive Account?

If an account has not been accessed by the owner for a 90-day period, the system flags the account as 'Inactive'. A system alert will notify Customer Support staff that an email has been sent to the address associated with the account informing the owner that the account will be considered 'inactive' ten days from the date of issue.

Throughout the next 30 days, support will monitor for correspondence or activity from the account owner. Once the 30 day monitoring period is up, the account is considered suspended and any points and non-cash balances are removed.

What does Dormant Account mean?

If an account is inactive for a period of over 365 days, no logins or account activity during this time, it is considered dormant. When an account is flagged by the system as 'dormant', the system will alert Customer Support staff that a mail has been sent to the account owner informing them they must sign into their account within thirty days or the remainder of their account balance will become forfeit. Correspondence will be monitored closely by Customer Support staff for the 30-day period.

What is Dormant Account?

If you do not log in to your account for a consecutive period of 365 days, your account will be considered a “dormant account”. Any positive cash-able balance in a dormant account may be removed by us and cease to be held in the Designated Account (as defined below) for player funds. 

Before any positive balance is transferred out of a dormant account, we will use reasonable efforts to notify you via the most current contact details you provided to us. 

Following your account becoming a “dormant account”, you can at any time log on to your account and contact us to request that the amount of the positive balance is made available for your withdrawal or to use in your account with us and subject to our verifying your identity to our satisfaction, we will promptly consider any such request.

Please note that if you do not log in to your account for a period of 90 days, your Bonus Points, if any, shall be forfeited to the Company without further notice and are not refundable.

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