Customer Support - My internet connection cut-off during a tournament and I could not get it working again. Will you reimburse my tournament buy-in?
By participating in a Tournament, a player accepts the risk of internet disconnection, due to the problems with the connection between the computer and the servers, lag or freeze, or some other problem in the player's computer.
We do not accept any responsibility for a player disconnect except in the case of a server crash.
If the connection was indeed cut-off due to a server crash, only then will we make the necessary refund.
*To check the refund policy please click here