Customer Support - I was disconnected from the client. When I logged in again, I found that my hand had been folded. Will I be able to receive a refund?

If you are disconnected, and therefore unable to act on your hand, while having chips invested in the pot in a ring game, you may be given extra time to reconnect. 

The exact amount of extra time given depends on the type of game and the size of the pot at the time of your disconnection.

However, if you do not reconnect during this time, your hand will be folded, regardless of your investment in the pot or the strength of your hand. 

We will not accept any responsibility for losses caused by disconnections unless it was due to a server crash.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.