What do I do when I have reason to believe that the chips on the table were not returned to my account upon leaving the table?
How to check if my chips returned to my account via PokerCraft
In the event of a server crash that for any reason causes a hand to be incompletely recorded in our database, all that hand's participants’ accounts will be restored to the way they were at the beginning of the hand. Such a hand shall be declared a misdeal, with all associated blinds, antes and bets returned to the players.
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