Troubleshooting - I tried updating the app but it keeps saying "Failed to update". What should I do?

This issue occurs when users attempt to update the app when their network connection is unstable, thus leading to failed attempt to parse the package. 

First, check your Internet connection to make sure it is stable; you may even consult your ISP to confirm if there is an issue.

Once you are sure you have a stable connection, delete all your files and re-download the installer file and proceed to re-install the file. 

If the issue persists, please contact your Support team for assistance.