Understanding Game Cancellation, Interruption and Refund Policy

For tournaments, there are three (3) possibilities depending on the status of the Tournament:

  1. If the tournament has not started, GGPoker shall refund all buy-ins and fees to the registered players.
  2. If the tournament has started and is in late registration period (that is to say, where the tournament allows a User to register as a player following the fixed registration time) or if the late registration period has finished but the tournament has not reached the paid places, remaining players shall be refunded their Fee. Regarding the prize pool, (fifty) 50% shall be paid equally to the remaining players at the time of cancellation with the other (fifty) 50% being paid according to the chip to the remaining players at the time of cancellation. If the tournament has a guaranteed prize pool that has not been met or exceeded at the time of cancellation, only the prize pool amount collected via player registrations will be distributed.
  3. If the tournament has reached the paid places, remaining players shall be refunded their Fee. Regarding the prize pool, the next prize to be won shall be distributed to each remaining player at the time of cancellation with the remainder being paid according to the chip count to the remaining players at the time of cancellation. All transactions, including pots won and lost, are posted to players’ account at the completion of each hand.
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