Troubleshooting - How to know if my connection is bad

When the response speed per server approaches or exceeds the value of 1,000 ms, the following issues may occur.

* For an optimal poker experience, Network Status results should ideally be under or around 500 ms.  Network issues may be attributed to numerous factors from each server. As such, please use the information below only as a reference and keep in mind that it may not be limited to the issues listed below.

Server Name
 Issues that may arise when response speed approaches or exceeds 1000 ms
APP

  1. Stuck on logo screen

  2. Delay in loading the main lobby


Download

  1. Stuck on logo screen

  2. Delay in loading the main lobby

  3. Delayed or failed download of installer


CDN 1~3

  1. Delay in displaying lobby or Table.

  2. Some images are missing in the game.

  3. If failed to download the necessary images, client may automatically close.


Configuration

  1. Stuck on logo screen

  2. Delay in loading the main lobby


Patch

  1. Delayed or failed download of client installer

  2. Delayed or failed download of client patch


Server1/2

  1. Failed to launch the client

  2. Delay in loading main or tournament lobby

  3. Delay in joining the table or tournament

  4. Seat was taken by another player

  5. Stuck or delayed action of table

  6. Stuck when the table changes

  7. Cannot play at one table while another table is functioning properly


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