My deposit via debit/credit card was unsuccessful

Unfortunately, your deposit may be declined by your card issuer or financial institution. However, it is rather easy to find a solution for this situation. Please follow these easy steps and verify the following information:

  1. Carefully check first name and last name on the debit/credit card 
  2. Check card’s expiration date 
  3. Check card’s CVV/CVC code on the back side of the card 

Once you check all the card details, please re-attempt your deposit transaction. If your deposit request was unsuccessful again, please contact your card issuer or financial institution to get detailed information about the failed transaction.

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