Fish Buffet & Platinum Rank FAQ Summary

What is Fish Buffet?
Fish Buffet is a permanent promotion. Players are automatically enrolled in Fish Buffet upon completing initial GGPoker account registration. Players must earn the required level of Fish Points within a given time limit to unlock that level. Upon unlocking a level, players can spin a wheel to win various cash rewards. All players will start on Plankton.

What are the Fish Buffet Levels?
There are six (6) levels within the Fish Buffet. Starting from Plankton all the way up to Whale level. The levels are (listed from starting level to end):

Plankton
Goldfish
Shrimp
Crab
Octopus
Whale

Within each Fish buffet level there are certain ranks - Whale level has 3 levels of Bronze, Silver and Gold

Bronze
Silver
Gold

Note: Whale level has 3 levels of Bronze, Silver and Gold

How long do I have to complete each Fish Buffet Level?
The time-frame depends on each level, the higher the rank you achieve, the longer you will have to complete each level.

Plankton - 7 days
Goldfish - 7 days
Shrimp - 15 days
Crab - 15 days
Octopus - 30 days
Whale - 30 days

What happens if I move up a rank within a level - how does that affect the time-frame?
If you successfully ladder up a rank within a level you will receive the full amount of time to move up to the next.
Example: You move from Bronze Shrimp to Silver Shrimp you will have 15 days to move from Silver Shrimp to Gold Shrimp.

What happens if I don't succeed in moving up to the next rank?
Don't worry, you will still receive 10% cashback for the Fish points you have earned. Examples: 30 FB = $0.03, 300 FP = $0.30  3,000 FP = $3.00

How do I collect Fish Points?
On average, players will be rewarded 100 FP for every $1 paid in rake and fees. This value may vary based on a variety of factors, such as but not limited to, game type or tournament played, player behavior at tables, and deposit history.

Do I collect Fish Points for Casino Games?
Yes you do! Fish Buffet points will be collected at the point of wagering. For more information on earn rates per game type. Click here for further information.

What are the Reward Probabilities for Fish Buffet?
The reward probabilities can be seen here:  https://help.ggpoker.com/article/2784-what-are-the-reward-probabilities-for-fish-buffet

Can I move between Fish Buffet and Platinum Rank?
Yes. You can switch to a Platinum Rank of a lower level/rank.
All Octopus, Crab, Shrimp can switch to Platinum Fish
All Whales can switch to Platinum Octopus

What are Platinum Ranks?
As of February 26th 2021, Platinum Ranks (formerly Black Ranks) are a new addition to our rewards system.

Platinum Ranks offer weekly fixed cashback - no more spins and time limits. Platinum Ranks are maintained for a year and require a certain points target for renewal.

There are five (5) Platinum Ranks starting at Platinum Fish to The Platinum

Platinum Fish
Platinum Octopus
Platinum Whale
Platinum Shark
GGPlatinum (The Platinum)

Can I move up Platinum Ranks?
Only players on Platinum Whale can climb to Platinum Shark or The Platinum by making the FP requirement.

Examples:
A Platinum Whale must generate 3,000,000 FPs to climb to Platinum Shark
A Platinum Shark must generate 5,000,000 FPs to climb to The Platinum

Platinum Ranks below cannot be climbed. The only way to climb Platinum Ranks is climb via the Fish Buffet.

Example: 
A Platinum Octopus earns 3,000,000 FPs does not become a Platinum Whale.
To become Platinum Whale, the player must leave Platinum Octopus, starting on Bronze 3 Whale and must climb the Fish Buffet ladder from Bronze 3 and complete Gold Whale 1 before they can then switch to Platinum Whale.

What are the average rewards for Platinum Rank levels?
Every Monday, you will receive a reward for the Fish Points (FPs) you have collected as a Platinum Rank for the previous week.

Do I keep my Platinum Rank for a year?
Yes, Platinum Ranks are based on your yearly Fish Points (FPs) collection. To maintain your Platinum Rank status you will need to meet the required FPs over the annual period:

GGPlatinum (The Platinum) 1 year 5,000,000 FP
Platinum Shark 1 year 3,000,000 FP
Platinum Whale 1 year 1,500,000 FP
Platinum Octopus 1 year 750,000 FP
Platinum Fish Forever No requirement


What happens if I fail to make the required Fish Points for my Platinum Rank?
If you fail to collect to required points in one year, your rank will drop to the next lowest Platinum Rank.

Example:
A Platinum Whale must earn 1,500,000 FPs in a year to continue at this level. A player that fails to do so will move to the Platinum level below which is Platinum Octopus. They will keep this status for a year or alternatively can leave Platinum and try to reach Platinum Whale again by climbing the Fish Buffet.

Can I switch from Platinum Rank to Fish Buffet?
Yes, you can always switch back to regular Fish Buffet to try for a higher level. Any remaining Fish Points will be exchanged at the Platinum Rank level upon making the move. It may take up to 5 minutes before these rewards are placed in your account balance.

Example: A Platinum Fish will start at Bronze Shrimp. The player had 10,000 FPs at the time of the switch. The FPs will be exchanged to $20 in cash and the player will start at Bronze Shrimp at 0 FPs.

Note: You will NOT be able to switch back to Platinum Rank for a period of time equivalent to the time limit of the new Bronze rank. (e.g. If you switch from Platinum Fish to Bronze Shrimp, you will not be able to return to Platinum Fish for 15 days.)

Note 2: For days when there is scheduled downtime of the service an extra 24 hours is added to both Fish Buffet levels and Platinum Rank levels to allow players a fair time to complete them.


Do I receive a spin for Platinum Rank?
No. Platinum Ranks receive cashback every Monday depending on the amount of FPs they've earned for the previous week.

Accidentally switching from Platinum to Fish Buffet
Please note on the dedicated webpage: https://en.ggpoker.com/promotions/fish-buffet/ that a penalty period is invoked when you leave Platinum Rank to go back to Fish Buffet.

It states: You will NOT be able to switch back to Platinum Rank for a period of time equivalent to the time limit of the new Bronze rank (e.g. If you switch from Platinum Fish to Bronze Shrimp, you will not be able to return to Platinum Fish for 15 days)

Note: A player switching to Whale or Octopus must wait a minimum of 30 days before being eligible to switch back to Platinum Ranks.

Note 2: For days when there is scheduled downtime of the service an extra 24 hours is added to both Fish Buffet levels and Platinum Rank levels to allow players a fair time to complete them.

Note 3: A switch from Platinum Rank to Fish buffet requires multiple confirmations and cannot be overturned by Customer service under any circumstances.

When are payments made for weekly Platinum Rank rewards?
Platinum Rank reward payments are paid every Monday as long as the player is a Platinum rank before 23:00 UTC on Sunday. Rewards must be collected in the Platinum rank window. Rewards can be accumulated and do not have to be collected each week.

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