Customer Support - Can I Close My Account and Open a New One?

We understand you might be looking for a fresh start, but at GGPoker, we don't allow players to close existing accounts and create new ones. This might seem inconvenient, but it's actually to ensure a fair and secure environment for everyone who plays on our site.

Why can't I close and reopen an account?

There are two main reasons:

• Abuse: Although most people play nice, some want to abuse the system, allowing people to close and open accounts facilitates this

• Fair Play: Being able to go 'anonymous' under a new username and history can give someone an unfair advantage. We want to make sure everyone playing at our tables has a fair shot at winning.

  
  

Are there any alternatives?

If there's a specific reason you want to open a new account, let us know! Our customer service team is always happy to help. Perhaps you forgot your password or want to update your email address. In those cases, we can assist