Casino Bonus - FAQ & Summary

What is a Casino Bonus?

A Casino Bonus is a form of monetary bonus for GG Network's Casino. This bonus is structured to provide players with a cash equivalent, which can be used at the casino games.  The Casino Bonus can be used across various games (there are some exceptions) and is subject to specific terms like wager requirements or redemption points. For more information on the Casino Bonus, please refer to the following link: here

How do I acquire a Casino Bonus?

Casino Bonuses can be obtained through various means, including as a reward, giveaway, or prizes from a special promotion. Typically, you must participate in the casino's promotional activities or fulfil certain criteria to receive a bonus. 

I have a Casino Bonus - how do I use it?

If you have a Casino Bonus, you must Activate it by visiting My Promo > Casino Bonus > Activate (Turn On). Upon activating a Casino Bonus Package, the Casino Bonus will be available. Your bonus package will be categorized under Slots, Live Casino, Casino, or All. You can simultaneously activate one bonus from the Slots, Live Casino and Casino categories. Activating a bonus package categorized as "All" will deactivate any previously activated bonuses from all other categories. 

What is the Casino Bonus Ratio?

The Casino Bonus Ratio defines how your bets are divided between cash balance and bonus funds. For example, 80% Casino Bonus + 20% = 100% means that 80% of your bet will use bonus funds, while 20% will use your cash balance. This ratio also applies to how winnings are distributed.

What is the Max Casino Bonus Bet Amount?

The Max Casino Bonus Bet Amount is the maximum wager you can place in a single game round using a Casino Bonus. If your wager exceeds this amount, the portion of your bet surpassing the limit will not be covered by your bonus funds. Instead, it will automatically be deducted from your cash balance.

How do I earn Redemption Points?

Redemption Points are earned by wagering your Casino Bonus funds in eligible games. The rate you earn points depends on the game's RTP (Return to Player) rate. For more information on this, refer to the table here

How do I turn my Casino Bonus into Real Money?

To turn your Casino Bonus into real money, you must meet your bonus's specified Redemption Point Goal. Once this goal is reached, you will receive the remaining bonus balance in cash. The amount paid in cash is subject to the Maximum Redeemable amount. 

How do I check my progress on my Casino Bonus?

Your progress can be tracked by visiting My Promo > Casino Bonus in the game client or the 'Casino Bonus' icon within the game. This will allow you to view your current status and how close you are to meeting the redemption criteria.

In which games can I use my Casino Bonus?

The games you can use your Casino Bonus depend on the bonus's "Available Category." If your Casino Bonus package specifies its category as "Slots," you can only use your bonus in slot games. When a Casino Bonus package has an "All" category, you can use your bonus across all game types available in the casino. Your bonus amount will be displayed in your balance when you access an available game. If you do not see your bonus balance, it indicates that the game you are attempting to play does not accept the bonus you have activated. Please always verify the compatibility of your bonus with the chosen game to ensure it applies.

If I buy bonus rounds in slots, do I receive Redemption points?

Yes, you will receive Redemption points if you purchase a bonus or feature within a game.

Why aren't my Redemption Points accumulating as expected?

If Redemption Points are not accumulating as expected, it could be related to the following.

If the win amount is between 90% and 100% of the bet amount, Redemption Points will not be accumulated. For example, betting Red or Black on Roulette. If you are still facing issues playing eligible games outside this scenario, please contact your local support team.

Slots are excluded from this rule.

I have cleared my Casino Bonus but it has yet to be exchanged for cash - why?

Please allow up to 5 minutes for your cash balance to be updated. If the problem continues, please contact help for clarification. 

What happens if my bonus balance exceeds the 'Max Redeemable' Amount?

The 'Max Redeemable' Amount is the cap on what you can redeem and withdraw from bonus winnings. If your bonus balance exceeds this cap when you meet the required redemption point goal, any funds above the 'Max Redeemable' Amount will not be eligible to be exchanged into cash.

Can I extend my Casino Bonus expiry date if I do not use it?

No. A Casino Bonus expiry date cannot be extended for any reason. All Redemption points for the associated Casino Bonus must be collected within the specified dates.

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