Account Security - 2FA - My 2FA emails are ending up in spam, how do I fix this
Two-factor authentication (2FA) is a popular security measure that adds an extra layer of protection to your GGPoker account. However, if the 2FA emails don't reach your inbox and end up in the spam folder, it defeats the purpose of having 2FA in the first place. In this article, we'll show you how to ensure your 2FA emails don't go into spam, and provide solutions for large email providers like GMail and Outlook.
Whitelist the @ggpoker.com domain
One way to ensure that emails from @ggpoker.com don't go into spam is to add the domain to your email provider's whitelist. Whitelisting is a way to mark emails from trusted sources as safe, so they don't get filtered into the spam folder. Here's how to whitelist @ggpoker.com for some popular email providers:
GMail: Go to Settings > Filters and Blocked Addresses > Create a new filter. In the "From" field, enter "@ggpoker.com" and click "Create filter." Check the box next to "Never send it to Spam" and click "Create filter."
Outlook: Go to Settings > View all Outlook settings > Junk email > Safe senders and domains. Enter "@ggpoker.com" in the "Add sender or domain" field and click the "+" button. Click "Save" to add the domain to your safe senders list.
Check your spam folder regularly.
Even if you've whitelisted @ggpoker.com, some emails may still be in the spam folder. Therefore, checking your spam folder regularly is essential to ensure you don't miss any important emails. If you find an email from @ggpoker.com in the spam folder, mark it as "Not spam" or move it to your inbox. This will help your email provider learn that emails from @ggpoker.com are not spam and should be delivered to your inbox in the future.
Contact support
If you've tried whitelisting @ggpoker.com and checking your spam folder regularly, but you're still not receiving 2FA emails, contact support. The support team can help you troubleshoot the issue and ensure that emails from @ggpoker.com are being delivered to your inbox.You will find ways to contact your local support team in the related article below