Bubble Protection - I finished on the bubble in an eligible tournament but have not received my payment. What’s going wrong?

To get a buy-in refund the following criteria must be met
  • Register for the event before the start time
  • Use Cash or T$ to buy in (Satellite entries and Ticket entries do not qualify)
  • Finish in one of the bubble positions 
  • There were more than 10 players in the event

If you have checked and believe you have met all these criteria please contact support at help@ggpoker.com for assistance

In your message, please provide the name of the tournament and the date and time the tournament began.

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