Troubleshooting - I cannot install (Windows)
Follow the below steps in order, continue down the list if the problem persists
- ensure the player is using the correct installer Geo and OS-wise - If needed, send the file directly via email (changing extension to .gg and instructing the player to rename to .msi before attempt to use it)
- ensure any Antivirus Software running on the machine is disabled and try running the installer
- Clear Browser cache and cookies
- Clear SSL state
- Attempt new installation after ensuring all trace of previous installations are cleared and machine restarted (to clear any trace in temp files)
Templates for the above steps:
1. (if needed)
I'm sending you attached the installer file but, so it's not blocked by your email filter, I've changed the extension to .gg
Simply download the file and rename the extension to .msi - once changed, you should be able to run the installer.
2. (self explanatory)
3.
On your computer, open Chrome.
1 At the top right, click More
2 Click More tools > Clear browsing data.
3 At the top, choose a time range. To delete everything, select All time.
4 Next to "Cookies and other site data" and "Cached images and files," check the boxes.
5 Click Clear data.
4.
Please try this steps to clear your browser's SSL slate:
Follow the steps given below to do that:
- Click on the 3 dots showing next to the address bar in Chrome, right below the close button of the browser.
- Click Settings and scroll all the way down to Advanced Click on the button to expand Advanced settings;
- Now scroll down to “Open Proxy Settings” option under System section and click on it;
- A window named “Internet Properties” will open. Go to Content tab in that window and click on Clear SSL State
Now try using the download link once again
5.
Please attempt the following steps:
1 - uninstall the current GGPoker client in your computer
2 - make sure the installed folder is completely deleted (sometimes, an uninstall will leave an empty folder behind in your drive, make sure you delete it completely)
3 - restart your computer (so any trace left in the temporary files is completely erased)
3 - download a fresh installer (if you can't use the direct download link, I've included a fresh installer file in this email. I’ve renamed it to a .gg extension, make sure you change the extension to .msi before running it)
4 - try to install and run it once again