Customer Support - What information should I provide to help to investigate my error report:
More information is always helpful, including player details, a description of the bug and any screengrabs you can provide to illustrate the problem.
- Tournament / Cash Game Name
- Date & Time the issue had occurred (including Time zone)
- Screen / Video capture of the occurrence
- Network Status Test results (for assistance on this test, click here)
- Specification of Device (Windows / MAC / Android / iOS, OS ver., CPU, Ram)