Game Icon on desktop does not respond
Guide the user to uninstall the client from their machine and then download a new installer:
- Uninstall the game in the Control Panel
- Open Window Run (Win + R)
- Type %appdata%\[GGPoker]
- Delete [GGPoker] folder
- Download a new installer and proceed installing GGPoker's app
If the problem persists after a full re-installation, collect the following information and send the report to help@ggpoker.com
- Nickname
- PC Specifications / OS Information
- Time of problem occurrence