Game Icon on desktop does not respond

Guide the user to uninstall the client from their machine and then download a new installer:

  1. Uninstall the game in the Control Panel
  2. Open Window Run (Win + R)
  3. Type %appdata%\[GGPoker]
  4. Delete [GGPoker] folder
  5. Download a new installer and proceed installing GGPoker's app

If the problem persists after a full re-installation, collect the following information and send the report to help@ggpoker.com

  • Nickname
  • PC Specifications / OS Information
  • Time of problem occurrence
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