Why was EV Cashout not applied to my hand?

Please ensure your hand has met the qualification requirements below:

  • Players with 60% or higher pot equity after all live players have revealed their hole cards will be offered an EV Cashout.
  • The game was Hold’em, PLO, PLO-5, Rush & Cash, and Short Deck.
  • EV Cashout was accepted
  • When there are multiple pots, EV Cashout is offered by combining all pots which you are eligible to win.
  • If RIMT (Run it multiple times) and EV Cashout qualifications are met and you select RIMT, EV Cashout is negated and not offered.
  • If you are still unsure - please contact us directly by email with the Hand History ID.
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